Weddings and Events
DO YOU OFFER BRIDAL OR PRIVATE APPOINTMENTS?
Whether it’s your wedding, a fancy office party, or a romantic anniversary dinner, we’d be happy to help make your special event a truly beautiful one. At the Estée Lauder Counter, you are always welcome to stop by for a complimentary makeover or Two-Minute Touch-up. These services are free at every Estée Lauder Counter, every day, as part of our Signature Services. For more in-depth bridal consultations and makeovers, please note that each store has its own policy, based on a variety of factors including scheduling and availability. Therefore, it is always advisable to call the Estée Lauder Counter to inquire about whether the service is available and to set up an appointment well in advance of your wedding date. This will insure that time is set aside for you and your Estée Lauder Beauty Advisor to have a one-to-one discussion about your individual makeup needs. Click here to visit our Store Locator.
Doctors Without Borders
What is Doctors Without Borders/Médecins Sans Frontières?
Doctors Without Borders/Médecins Sans Frontières (MSF) is a non-profit organization that provides medical assistance to people affected by conflict, epidemics, disasters, or exclusion from healthcare.
How will MSF be using my donation?
MSF has created the COVID-19 Crisis Fund to raise urgently needed funds for their emergency response to the COVID-19 pandemic and its consequences. Funds raised will support MSF’s COVID-19 response worldwide, including program costs related to COVID-19 and its consequences. Specifically, the Fund will support:
1. Dedicated COVID-19 Programs: Case management including triage, direct patient care, ICU management, and palliative care; building temporary hospitals to treat COVID-19 patients, expanding the capacity of existing hospitals, and setting up isolation wards; implementing or advising on infection prevention and control in other health structures and nursing homes; and health promotion and other infection prevention activities among vulnerable populations, such as refugees, migrants, homeless, and others.
2. Essential Tools for Combatting this Outbreak: To run dedicated COVID-19 programs and adapt existing programs to the COVID-19 environment, MSF’s team will require supplies, including large quantities of personal protective equipment (PPE), such as masks, gowns, and gloves, to protect their medical staff; specific equipment and supplies to ensure a higher level of infection prevention and control (IPC); and pre-assembled disaster kits, such as those used to build a field hospital or an isolation ward, for setting up new and expanding existing programs. Supplies will be sent from logistical centers in Europe and from other key locations to be used now and to ensure emergency preparedness as the outbreak spreads
Will I get a tax receipt for my donation?
You will not receive a tax receipt as no consumer information will be shared with the non-profit organization.
How did you choose Doctors Without Borders/Médecins Sans Frontières to partner with?
The Estée Lauder Companies has selected Doctors Without Borders/Médecins Sans Frontières (MSF) to support with a corporate commitment of $2 million for their life-saving work supporting health authorities to provide care for patients with COVID-19; protecting people who are vulnerable and at-risk; and keeping essential medical services running. Along with MAC Cosmetics’ history of giving to the organization ($9 million since 2012), the partnership across many of our brands will allow us to drive greater scale and impact in our philanthropic efforts in response to COVID-19.
What steps is ELC taking to ensure coronavirus/COVID-19 preparedness?
At The Estée Lauder Companies, the health and well-being of our employees, consumers and partners is always a top priority. We are monitoring the coronavirus/COVID-19 situation daily, engaging with our medical and travel experts and reviewing guidance from health and government authorities to inform how we are taking action. We will also continue to support broader relief efforts through in-kind and monetary donations. We will continue to do whatever we can to help mitigate this situation in impacted areas around the world and support the global recovery.
Payment Authorization Holds
When placing an order using a credit card or debit card, two transactions will be posted to your account.
- 1. The issuing bank for your payment card will place a hold on the funds in your account in the amount of your purchase when an order is authorized. This action reserves the funds for the pending charge
- 2. You will subsequently be charged for the order which removes the funds from your account. The charge may vary from the amount of the authorization hold if the order is altered or cancelled prior to shipment
If an order is cancelled, the authorization hold will be removed by the issuing bank. For details on the removal of authorization holds, please contact the issuing bank’s customer service. Because this process is specific to each bank, we regret that we cannot provide assistance with the removal of authorization holds.
CAN I RETURN AN ITEM PURCHASED IN A STORE TO ESTEELAUDER.COM?
Returns or exchanges for purchases made in an Estée Lauder retail store or department store counter location may not be returned to esteelauder.com. If the item you wish to return was not purchased through esteelauder.com, we recommend returning to the place of purchase for resolution.In the event you are unable to return to the place of purchase, please contact our Consumer Communications Department at firstname.lastname@example.org for assistance.
CAN I RETURN AN ONLINE PURCHASE TO A DEPARTMENT STORE?
Returns or exchanges for purchases made online may not be accepted for return or exchange at an Estée Lauder Counter. At esteelauder.com, we offer a hassle-free return policy for purchases made online. If for any reason you are not satisfied with your esteelauder.com purchase, we will be happy to exchange the item or issue a refund upon its return.To view our return and exchange policy visit our Online Customer Service Center.