Андрей Смирнов
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Article 8. Personal Data

CAUDALIE respects your concerns about protection of your privacy and personal data.

Your personal data will be collected and processed by CAUDALIE. In the context of online sales, it is mandatory to enter some of your personal data, as this information is necessary for processing and delivering the orders and issuing the bills. This information is strictly confidential. Failure to enter this information will automatically lead to rejection of the order. Some data may also be used to send you information and/or promotional offers on the brand’s products.

In accordance with the provisions of the “Informatique et Libertés” law (French Data Protection Act) of 6 January 1978, amended by Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, the User has the right of access, information, objection, correction, restriction, portability and removal of any data concerning them. The Purchaser also has the right to draw up and send instructions concerning the outcome of their personal data after their death and to bring a claim before a competent authority. To exercise one or more of these rights, the Purchaser must fill in the Contact form available on the Website. All CAUDALIE’s commitments regarding the protection of Personal Data are available on the Personal Data and Cookiespage.

Article 9. Limit of liability

CAUDALIE will not be held liable in the event of total or partial failure to fulfil its obligations under these General Terms and Conditions of Sale, if the said non-fulfilment is attributable to a third party, the fault of the User or the Purchaser, or caused by an event of force majeure, as defined by Article 1218 of the French Civil Code, by any event that is beyond the control of CAUDALIE or by an Internet-related hazard.

Article 10. Partial non-validity

If one or more terms of these General Terms and Conditions of Sale are held to be invalid or declared as such pursuant to a law, regulation or following a final decision by a competent court, the other terms shall retain their full force and scope.

Article 11. Entirety of contract

These General Terms and Conditions of Sale and the order summary sent to the Purchaser form a contractual whole and constitute the entirety of the contractual relations between the Parties. Should these documents contradict each other, the General Terms and Conditions of Sale shall prevail.

Article 12. Intellectual property

CAUDALIE, the Website, and all the elements that comprise it (such as trademarks, logos, photographs, images, illustrations, texts, slogans, videos, structure of the Website) are the sole property of CAUDALIE, which is solely authorised to use the intellectual property rights and personality rights relating thereto, or to the holder of the intellectual property rights concerned.

Any full or partial reproduction and/or representation, use, adaptation or modification of the Website or one of the elements comprising it, in any medium whatsoever and any form whatsoever, is expressly prohibited, unless previously authorised in writing by CAUDALIE.

Hyperlinks to the Website may only be created with the prior, written permission of CAUDALIE.

Article 12. Intellectual property

CAUDALIE, the Website, and all the elements that comprise it (such as trademarks, logos, photographs, images, illustrations, texts, slogans, videos, structure of the Website) are the sole property of CAUDALIE, which is solely authorised to use the intellectual property rights and personality rights relating thereto, or to the holder of the intellectual property rights concerned.

Any full or partial reproduction and/or representation, use, adaptation or modification of the Website or one of the elements comprising it, in any medium whatsoever and any form whatsoever, is expressly prohibited, unless previously authorised in writing by CAUDALIE.

Article 4. Delivery

4.1. Delivery charges

The order will be dispatched within 30 days at the latest, with effect from the day after confirmation of the order by the Purchaser.

List of delivery zones and charges:

Country Dispatch method Charge Free from
Mainland France, Monaco, Corsica (excluding Overseas Territories and Departments) Chronopost / DPD 4.95€ 39.00€
Netherlands Chronopost / DPD 4.95€ 39.00€
Belgium, Luxembourg Chronopost / Bpost ou DPD 4.95€ 39.00€
Germany DHL 4.95€ 29.00€
Portugal (excluding Madeira, Azores Chronopost / Chronopost Portugal 4.95€ 39.00€
Spain (excluding Canaries) Chronopost / Seur 4.95€ 39.00€
Switzerland* DHL 4.95€ 59.00€
Italy (excluding San Marino) Chronopost / BRT 4.95€ 39.00€
United Kingdom (excluding Jersey and Guernesey) Royal Mail 24-48HRS Tracked £3.95 £29.00
Austria Chronopost / DPD 4.95€ 39.00€
Greece, Ireland Chronopost / SPEEDY BG 4.95€ 39.00€
Pologne Chronopost / DPD 34zlt 199zlt

These charges are inclusive of all taxes.

Not available for Spa and Boutique treatment vouchers.

* Customs charges and taxes are paid by Caudalie

** Express delivery available, excluding hazardous products (spray, aerosol)

4.2. Delivery Terms

Upon receipt of the ordered Products, the Purchaser must check that the Products are compliant. Any anomalies in delivery (missing or broken Product, damaged parcel, etc.) must be notified by the Purchaser without fail on the day of delivery or at the latest the first working day following delivery, to the CAUDALIE consumer services department, by filling in the Return form. Any complaints made after this time limit will be rejected and CAUDALIE will be released of all liability. In the event of an anomaly relating to the parcel or the Product(s), and after notifying CAUDALIE within the aforementioned time limit, the Purchaser must return it/them in its/their original packing and packaging according to the terms of Article 5 “Right of withdrawal” defined hereafter and within fourteen (14) days of receiving the order.

This return must be accompanied by the document printed from the Website, after completing the Return form.

Article 2. Products — Prices — VAT

2.1. Products

The Products offered for sale by CAUDALIE are those shown on the Website, on the day the User consults the Website, subject to stock availability. The photographs illustrating the Products are not contractually binding.

2.2. Price

The prices of the Products are shown in €. They include VAT applicable on the date of the order. CAUDALIE reserves the right, which the User accepts, to amend its prices at any time, but the Products will be billed according to the base prices in force at the time the order is placed, subject to availability of the said Products. Any carriage charges will be billed as a supplement.

2.3. VAT

In accordance with the legislation in force, VAT collected on sales is refunded in France, with the exception of sales made to a Purchaser residing in the following countries, in which VAT is refunded locally. For this purpose, CAUDALIE is registered with the local tax authorities under the following numbers:

4) Earning MYCAUDALIE points:

When buying a Caudalie product in Caudalie stores or on www.caudalie.com, the loyalty points are added automatically to the account of the Member. When buying a Caudalie product in a Caudalie store, the Member is awarded points on a maximum of 12 units of the same reference per purchase. Above 12 units, no points are awarded.

When buying a Caudalie product which has a unique code at an accredited point of sale (excluding Caudalie Spa Boutiques), the Member of the Loyalty Programme should log into their personal space on the www.caudalie.com website and enter the unique MYCAUDALIE code to benefit from the loyalty points to which their purchase entitles them. The Member cannot enter more than 10 unique MYCAUDALIE codes per month.

You can also earn loyalty points when you:

Points earned are credited to the Member’s personal account.

Each member shall have access to their points balance:

• on their account at www.caudalie.com

• in Caudalie Spa Boutiques with a sales advisor

Points are valid for a maximum period of 18 months from the date they are awarded. Earning new points following the purchase of a product that is part of the MYCAUDALIE programme results in the validity of all the points already built up on the Member’s account being extended by 18 months.
Only the “WELCOME” points attributed when a new account is created expire after 2 months if no purchase is made or no unique code is entered during these 2 months.

The Member can earn extra points during occasional marketing promotions.

— With no product purchase registered on their caudalie.com account, the status will remain as “Insider”.
— With the first purchase registered on their caudalie.com account, customers will receive “Member” status and benefits, in particular free points on their birthday.
— If, in addition to a purchase registered on their account, the customer has accumulated over 300 points in the past 12 months, the customer will be considered “VIP”. VIP status is fixed for one year from the moment when over 300 points have been accumulated within 12 months. It will be automatically extended after 12 months if the customer has accumulated 300 points again in the previous 12 months; otherwise, the “VIP” customer will move back to “Member” status. This status entitles the customer to free shipping on the caudalie.com website for all orders strictly over €0.

5) Converting MYCAUDALIE points:

The points accumulated and credited to the Member’s account may only be exchanged for gifts or benefits listed in the “Choose my gift” section, in the Member’s personal space and while stocks last. Each country can personalize the catalogue of MYCAUDALIE loyalty benefits which can change over time. Some services and surprises (invitations to events) may not be listed in this section.

In order to benefit from his/her gift(s), the Member can choose to:

• Include it(them) in an online order of products

• o Collect it (them) from the chosen accredited point of sale, on presentation of the exchange voucher within 30 days, while stocks last

Article 7. Legal Warranty

The Purchaser benefits from the warranty of legal compliance (Article L.217-4 et seq. of the French Consumer Code) and product defects (Article 1641 et seq. of the French Civil Code).

The Purchaser is informed that the guarantor of compliance of the goods is CAUDALIE, 6 Place de Narvik – 75008 Paris.

If the Purchaser invokes the legal compliance warranty, independently of any commercial warranty, they have a period of two years from delivery of the product in which to act. The Purchaser is exempt from proving the existence of non-compliance for a period of six months from delivery of the said Product(s). This time limit is increased to twenty-four months for any purchase of new Product(s) from 18 March 2016.

In the event of non-compliance, the Purchaser may choose between replacement or refund of the said Product(s), subject to the conditions of Article L.217-9 of the French Consumer Code.

О бренде

В настоящее время французская косметика Caudalie известная во всем мире. Однако далеко не каждый потребитель знает историю бренда. Все началось в 1993 году, когда Матильда и Бертран (основатели компании Caudalie) встретили профессора Жозефа Веркотерена, директора лаборатории фармацевтического университета Бордо. Именно он рассказал паре о свойствах виноградных косточек. Уже через 2 года в свет вышли первые 3 продукта от марки Caudalie, основой которых стали полифенолы из виноградных косточек. В 1999 году основатели Caudalie создали первый SPA-курорт Spa Vinotherapie. С тех пор компания непрерывно росла и развивалась.

На сегодняшний день Caudalie – это бренд, который выпускает качественную натуральную косметику, заботящуюся о вашей коже, и не несет в себе негативных качеств. На производстве задействованы только профессиональные и опытные специалисты, которые разделяют философию бренда.

Article 3. Placing and confirming the order

3.2. Placing an order

If the User wants to place an order, they choose from the different Products in which they are interested, and show this interest by clicking on the “Add to cart” box.

At any time, the User may: — obtain a summary of the Products they have selected or amend their order, by clicking on “my cart”.

During the ordering process, the User may amend and correct the data entered such as the contents of the cart, the delivery and billing address, before final confirmation of the order.

3.3. Final confirmation of the order — Secure payments

Having noted the progress of the order, and once all the information requested has been completed, the User chooses the payment method they want to use to pay for their order. They must click on the “PLACE ORDER” to confirm their order.

The User can pay for purchases via the following payment methods.

Countries PSP Payment methods
France, Italy, Spain, Portugal, Switzerland, UK, International, Poland Adyen Visa, Mastercard, American Express Paypal
Germany, Austria Adyen Visa, Mastercard, American Express Paypal Sofort Uberweisung Klarna
Belgium, Netherlands Adyen Visa, Mastercard, American Express Paypal Bancontact
Pays Bas Adyen Visa, Mastercard, American Express Paypal IDEAL
Turkey PayU Visa, Mastercard Troy
Russia PayU

All the information exchanged to process the payment is encrypted using the SSL protocol (Secure Socket Layer). This data cannot be identified or intercepted or used by third parties. These certifications guarantee that the operational processes and technical solutions used by Adyen comply with the strictest criteria in terms of data exchange security and protection of banking data. At no time will the User’s banking data transit via CAUDALIE’s IT system.

Once the payment is confirmed, the order is placed and becomes irrevocable, without prejudice to the User’s right of withdrawal (the terms of which are set out below). The User then becomes the Purchaser. The purchase order is saved in CAUDALIE’s computer records, which are kept on a reliable, durable medium, and will be considered as proof of the contractual relationship between the Parties. The Purchaser guarantees that they are fully authorised to use the payment card used, that the card is valid and has access to sufficient funds to cover all the costs of the order.

3.4. Confirmation of the order

If the order confirmation does not arrive within 24 hours of placing the order, the Purchaser may contact our Customer Service Department via the Contact form. Likewise, if the Purchaser has any questions about previous orders, they may contact CAUDALIE using the same form.

Article 6. Mediation

THE BUYER is informed that they have the possibility of turning towards a consumer mediator for disagreements that may arise in relation to the sale of CAUDALIE products.

In compliance with the order of 20 August 2015 and the decree of application of 30 October 2015, the BUYER can refer to the CMAP – Centre de Médiation et d’Arbitrage de Paris – to resolve amicably through mediation any disagreement or dispute related to consumer rights, subject to article L612-2 of the Consumer Protection Code.

Disputes that may not be subject to review by the mediator are those for which the request is clearly unfounded or abusive, or that has been recently examined or is in the process of being examined by another mediator or tribunal, or if the BUYER has submitted their request to the mediator more than one year after their complaint was submitted to CAUDALIE in writing or if the dispute does not fall within the domain of competence of the mediator, or finally if the consumer does not justify having attempted, beforehand, to resolve their dispute with CAUDALIE directly through a written complaint.

Article 1.Purpose

The purpose of these General Terms and Conditions of Sale is to set out, solely as a result of the relations they establish on the Internet and only on the Website, the rights and obligations of the Parties arising from the online sale of the Products offered on the Website. The Purchaser acknowledges that they have read these terms and conditions before placing the order, and that ordering on the Website entails the Purchaser’s unreserved acceptance and prior complete agreement with these General Terms and Conditions of Sale and warranties, which prevail over any other document, save for special terms and conditions expressly agreed in writing by CAUDALIE.

CAUDALIE reserves the right to amend these General Terms and Conditions of Sale at any time. The General Terms and Conditions of Sale applicable to any order are accepted by the Purchaser at the time the order is confirmed.

7) Fraudulent use:

Any breach of these rules, any fraudulent use by the Member of the MYCAUDALIE Loyalty Programme or by any third party acting on behalf of the Member, shall automatically lead to the deactivation and deletion of the loyalty account without compensation or indemnity of any kind.

CAUDALIE reserves the right, in order to prevent fraud, to deactivate the account of a Loyalty Programme Member without the person concerned being able to claim any compensation, of any kind, in particular in the case of an unusually high number of entries of MYCAUDALIE codes on the same day and/or over several days. CAUDALIE reserves the right to perform checks at any time on observance of the rules.

Обзор отзывов

Согласно отзывам не только обычных потребителей, но и профессиональных косметологов, продукцию от марки Caudalie можно отнести к лидерам рынка. Практически все средства на все 100% справляются со своими функциями: увлажняют кожу, выравнивают тон, борются с недостатками. Девушки отмечают, что в ассортименте компании можно найти средства для каждого: для любого возраста, типа кожи и проблем.

Кроме того, многих потребителей подкупает тот факт, что основой косметики являются натуральные компоненты. Благодаря чему кожа не испытывает негативного воздействия химических веществ.

О косметике Caudalie смотрите в следующем видео.

2) Membership of the MYCAUDALIE Loyalty Programme:

2.1 Membership conditions:

Membership of the MYCAUDALIE Loyalty Programme is free of charge. Only adult persons over 18 years of age, residing in Metropolitan France or in one of the following countries may join the Loyalty Programme:

• Germany

• Austria

• Belgium

• United Arab Emirates

• Spain (excluding Canary Islands)

• Greece

• Italy (excluding Pantaleria)

• Luxembourg

• Monaco

• The Netherlands

• Poland

• Portugal (excluding Madère & Açores)

• United Kingdom (excluding Jersey, Guernsey)

• Russia

• Switzerland

• Turkey

• United States of America

• Canada

• Brazil

• Hong Kong

• Korea

• China

Those considered members of the MYCAUDALIE Loyalty Programme are natural persons who have created an account on the website www.caudalie.com and have entered at least one unique MYCAUDALIE code or have automatically accumulated MYCAUDALIE points by making a purchase in a Caudalie Spa Boutique or at caudalie.com. A person may subscribe to one account only (same last name, first name(s) and address).

A unique MYCAUDALIE code is a single series of 10 or 12 digits and letters, found only inside Caudalie product boxes included in the MY CAUDALIE programme.
(In general, all products with a secondary box)

All Caudalie products (with or without boxes) purchased on the caudalie.com website or in Caudalie Spa Boutiques automatically accumulate loyalty points.

2.2 Terms of Use:

The MYCAUDALIE Loyalty Programme is a programme designed to provide benefits to Caudalie’s loyal customers. Creating a MYCAUDALIE account automatically implies full unconditional acceptance of these rules.
CAUDALIE may in no case be held responsible for non-receipt of a loyalty offer by the Member.

It is the Member’s responsibility to maintain all information relating to themselves up-to-date on their personal MYCAUDALIE space, on their caudalie.com account. CAUDALIE may in no case be held responsible for non-receipt of a loyalty offer by the Member.

It is the Member’s responsibility to maintain the information relating to themselves up-to-date on their personal MYCAUDALIE space on www.caudalie.com. CAUDALIE may in no case be held responsible for non-receipt of a loyalty offer by the Member.

Article 5. Right of withdrawal

The Purchaser has a period of fourteen (14) clear days to notify CAUDALIE of their wish to withdraw from the contract. This time limit runs from the day on which the order is received. To exercise this right of withdrawal, the Purchaser must inform CAUDALIE of their decision to withdraw from the contract by post. 

For any Gift Card or Spa and Boutique Treatment Voucher purchased on the Website, the Purchaser also has a period of fourteen (14) clear days from confirmation of the Order to exercise their right of withdrawal, provided that the Gift Card or Spa and Boutique Treatment Voucher has not been used within this period. If it has been used, no right of withdrawal or refund will apply.

The Purchaser may use the withdrawal form available here. If the Purchaser has created an account, they must log in and select the order to be returned, specifying the products concerned and the reasons for their return. They must then print the return form and send the parcel back with the form inside. If the Purchaser has not created an account, the same procedure is available here.

The Purchaser must then return the Product(s) in its/their original packaging, at their own cost, within fourteen (14) days at the latest from notification of its decision to withdraw, to the following address: CAUDALIE — 1040 RUE DU CHÊNE DE LA CROIX — 45520 GIDY — FRANCE. If the fourteen (14) day period expires on a Saturday, Sunday, public holiday or rest day, it will be extended to the next working day. For health and safety reasons, and in accordance with Article L221-28 of the French Consumer Code, Products that have been opened by the Purchaser after delivery cannot be returned or refunded.

If the above-mentioned conditions are met, CAUDALIE will refund the Purchaser for all the sums paid by the Purchaser, as soon as possible and within a period of fourteen (14) days at the latest from the date on which CAUDALIE was informed of the Purchaser’s decision to withdraw. CAUDALIE reserves the right to defer the refund until the Product(s) has been received. The initial delivery charges are included, with the exception of the return charges, which are paid by the Purchaser.

Как выбрать?

Выбор подходящего косметического средства – довольно ответственное занятие

При подборе важно обратить внимание на несколько факторов. Так, для начала следует определиться с необходимыми вам функциональными способностями средства. Например, некоторые мечтают избавиться от морщин, другие – устранить сухость, а третьи – тонизировать кожу

Например, некоторые мечтают избавиться от морщин, другие – устранить сухость, а третьи – тонизировать кожу.

Обращайте внимание на то, для девушек какого возраста предназначено то или иное средство. Так, существуют кремы для зрелой кожи и тоники для более молодой

Состав продукта – то, на что следует обращать особенно пристальное внимание

Важно убедиться в том, что средство не содержит компонентов, которые могут нанести вам вред. Это особенно актуально для потребителей с аллергиями и индивидуальной непереносимостью

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